Went to Sprinkles Cupcakes in Palo Alto, Ca this past weekend. If you have not had their cupcakes, they are to die for.....
Anyway, we ordered 18, and to my surprise when we got home, we only had 16. We were shorted two, we did not eat them.
I sent an email off to the company(Had to go through a third party business site to find an email, since none were listed on their site). Within an hour I had a reply back, and a coupon code for a free dozen on my next trip.
They WOW'D me, and exceeded what I had expected.
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