Don't mess up with the regulars...

I was in line at a Noahs Bagels today. I overheard the guy in front of me stating that his order was a regular standing order, and should be ready.. They had no record of the order. He said forget it, as it did not want to wait around for them to put it together. I don't know how much it would have come to, but he didn't buy the five cream cheese tubs he had.. This lost sale never should have happened. If there is a regular standing order , there should be a system in place to make sure it happens every time. What is this customer going to think next time he comes in (If he does) to pick up his "Standing Order"?